11.11 Paw-ty: 10 Days of Cozy Deals

20% OFF + FREE SHIPPING ON ALL ORDERS

Cozy beds, soft blankets & comfy outfits for cats and dogs.

November 2–11, 2026

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 Frequently Asked Questions 

How do I choose the right size for my cat or dog?

For clothing, measure your pet’s chest, neck and back, then compare those measurements with the size chart on the individual product page. For beds, measure the resting space your pet needs and compare it with the product dimensions. Sizing varies by product, so use its own chart and contact us if you need help choosing.

How can I contact you?

For product enquiries or assistance with your order, please contact us through any of the following channels:

Email: mtkexpress2001@gmail.com

WhatsApp: +971568886533

Instagram: MTK Express_Paws

Facebook: MTK ExpressPaws

For order-related enquiries, please include your order number so we can assist you efficiently.

How can I track my order?

Orders ship free with no minimum purchase. Please allow 1–3 business days for processing before dispatch. After dispatch, estimated transit is 7–14 business days to the US, Canada, UK and Australia; 8–15 to Belgium, France, Germany, Italy, Spain, Sweden and Singapore; 7–15 to the UAE; 15–30 to India; and 20–45 to Pakistan. These are estimates, not guarantees. We’ll email your tracking number after dispatch.

Do you accept returns?

We don’t offer routine returns or refunds for change of mind or a customer-selected incorrect size or color. If your item arrives damaged or you receive the wrong item, contact us within 30 days of delivery with your order number and photos for exchange support. Your statutory consumer rights are not affected. For questions, email mtkexpress2001@gmail.com.