Politique de confidentialité

Last updated: September 2026

At MTK Express, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

When you interact with our store, we may collect:

  • Personal identifiers: name, email address, phone number, and billing/shipping address
  • Transaction data: order history, payment method type (we do not store full card details)
  • Technical data: IP address, browser type, device information, and browsing behavior
  • Communications: messages you send to our support team

2. How We Use Your Information

Your information is used to:

  • Process, fulfill, and deliver your orders
  • Communicate order confirmations, shipping updates, and support responses
  • Personalize and improve your shopping experience
  • Send marketing communications where you have given consent
  • Meet our legal and regulatory obligations

3. Sharing Your Information

We work with carefully selected third-party partners — including payment processors, logistics providers, and fulfillment partners — solely to operate our business and deliver your orders. These partners are contractually obligated to protect your data and may not use it for any other purpose.

We do not sell, rent, or trade your personal information to any third party.

4. Cookies & Tracking

We use cookies and similar technologies to enhance site functionality, remember your preferences, and gather analytics. You may manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our store.

5. Data Security

We implement industry-standard security measures — including SSL encryption and secure data storage — to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.

7. Your Rights

Depending on your country of residence, you may have the right to:

  • Access or request a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data where legally permitted
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us through our website.

8. International Data Transfers

As we serve customers across the US, UK, Canada, Australia, and Europe, your data may be processed in different jurisdictions. We ensure all transfers comply with applicable data protection laws, including GDPR where relevant.

9. Children's Privacy

Our store is not directed at children under the age of 16. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may revise this Privacy Policy periodically. The updated version will always be available on this page with a revised date. Continued use of our store constitutes acceptance of any changes.

11. Contact Us

For any privacy-related questions or requests, please contact our support team through the MTK Express website.

📞 Contact Us

  • Email: mtkexpress2001@gmail.com
  • WhatsApp: +971568886533
  • Website: www.mtkexpress.com