Frequently Asked Questions
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FREQUENTLY ASKED QUESTIONS
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📦 ORDERS & SHIPPING
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How long does shipping take?
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Processing takes 1–3 business days. Delivery typically takes 7–15 business days for international orders. You'll receive a tracking number once your order ships.
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Do you ship worldwide?
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Yes! MTK Express ships globally. Shipping costs and delivery times are calculated at checkout based on your location.
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How do I track my order?
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Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order using your order number on our website.
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Can I change or cancel my order?
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Orders can be modified or cancelled within 2 hours of placement. After that, the order may already be in processing. Please contact us as soon as possible.
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Is free shipping available?
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Yes! We offer free shipping on orders over $50. Orders below $50 have a flat shipping fee of $4.99.
🔄 RETURNS & REFUNDS
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What is your return policy?
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We accept returns within 30 days of delivery for items in their original, unused condition with original packaging. Clearance or final sale items are non-refundable.
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How do I start a return?
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Contact our support team with your order number and reason for return. We'll guide you through the process and provide a return shipping label where applicable.
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When will I receive my refund?
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Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.
🛍️ PRODUCTS
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What kind of products do you sell?
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MTK Express is a general store with 9 curated collections covering a wide range of categories including home, lifestyle, tech, fashion, and more. Browse our collections to discover what we offer!
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Are your products high quality?
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Absolutely. Every product at MTK Express is carefully selected for quality, durability, and value. Our slogan says it all — Quality Delivered.
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An item I want is out of stock. What should I do?
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You can contact us and we'll do our best to restock it or suggest a similar alternative. We're always updating our collections!
💳 PAYMENTS
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What payment methods do you accept?
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We accept all major credit and debit cards, PayPal, and other payment methods available at checkout. All transactions are secured with SSL encryption.
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Is my payment information safe?
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Yes. MTK Express uses industry-standard encryption and secure payment gateways. We never store your card details on our servers.
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📞 STILL HAVE QUESTIONS?
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Our team is here to help. Reach out and we'll get back to you as soon as possible.
📧 Email: mtkexpress2001@gmail.com
💬 WhatsApp: +971568886533
🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)