Shipping policy
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SHIPPING & DELIVERY POLICY
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⏱️ PROCESSING TIME
All orders are carefully processed and prepared for shipment within 1-3 business days (excluding weekends and holidays).
📧 You will receive a tracking number via email once your order ships.
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🎁 FREE SHIPPING ZONES
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We're pleased to offer FREE SHIPPING to:
🇺🇸 United States :- standard delivery :- 7-15 business days
🇬🇧 United Kingdom :- standard delivery :- 6-15 business days
🇨🇦 Canada :- standard delivery :- 7-15 business days
🇦🇺 Australia :- standard delivery :- 7-18 business days
For other regions, shipping rates are calculated at checkout.
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🌍 ESTIMATED DELIVERY TIMES
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📍 EUROPEAN UNION
Standard Delivery: 7-18 business days
📍 MIDDLE EAST (UAE, SA, OM, QA)
Standard Delivery: 8-20 business days
📍 SOUTHEAST ASIA (MY, ID, PH)
Standard Delivery: 10-20 business days
📍 PAKISTAN & CHINA
standard Delivery 8-20 business days
⚠️ Delivery times are estimates and may vary due to customs processing or carrier delays.
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🌐 INTERNATIONAL SHIPPING
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We ship worldwide! Please note:
• International customers are responsible for customs duties, taxes, or fees
• Customs processing may add 1-5 days to delivery time
• We are not responsible for delays caused by customs
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📍 ORDER TRACKING
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✓ Tracking information is sent via email once your order ships
✓ Please allow 24-48 hours for tracking to update
✓ Contact us if you haven't received tracking within 3 business days
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❌ ORDER CANCELLATIONS
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Orders can be cancelled within 1 hour of placement. As we work with an automated fulfillment system, cancellations requested after 1 hour cannot be guaranteed, as your order may have already been processed and forwarded to our fulfillment partner. To request a cancellation, please contact us immediately at [tufailshopify2001@gmail.com] [Whatsapp +971568886533] with your order number. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been submitted for fulfillment. If your order has already been processed, please refer to our Return & Refund Policy.
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⚠️ SHIPPING ISSUES
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If your package is lost, damaged, or delayed beyond the estimated timeframe, please contact us:
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📞 CONTACT US
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📧 Email: mtkexpress2001@gmail.com
💬 WhatsApp: +971568886533
🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We'll work with you to resolve the issue promptly.
Last Updated: March 2, 2026