Refund policy
Return & Refund Policy — MTK Express Your satisfaction is our priority — Quality Delivered, guaranteed.
📦 Returns We accept returns within 30 days of delivery. To be eligible, items must be:
- Unused and in their original condition
- In original packaging
🚫 Non-Returnable Items The following items cannot be returned:
- Items damaged due to misuse or improper handling
- Items missing original packaging
🚚 Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.
💸 Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.
🔄 Exchanges We don't offer direct exchanges. Simply return your original order for a refund and place a new order — we're happy to help you find the right product!
⚠️ Damaged or Defective Items If your item arrived damaged or defective, please contact us within 72 hours of delivery at mtkexpress2001@gmail.com with:
- Your order number
- Clear photos of the damage
We'll send a replacement or issue a full refund — at no cost to you.
📞 Contact Us
- Email: mtkexpress2001@gmail.com
- WhatsApp: +971568886533
- Website: www.mtkexpress.com