Refund policy

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           REFUND & RETURN POLICY
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🛡️ OUR 30-DAY MONEY-BACK GUARANTEE

At MTK Express, your satisfaction is our priority. We offer a 30-day return policy from the date you receive your item.

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✓ ELIGIBILITY FOR RETURNS
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To be eligible for a return, your item must be:

  ✓ Unused and in the same condition as received
  ✓ In original packaging with all tags attached
  ✓ Accompanied by proof of purchase

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✗ NON-RETURNABLE ITEMS
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The following items cannot be returned:

  • Gift cards and digital products
  • Personal care or hygiene items
  • Items damaged due to misuse or improper care
  • Custom or personalized products

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📝 HOW TO INITIATE A RETURN
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STEP 1: Contact our support team within 30 days of receiving your order
STEP 2: Provide your order number and reason for return
STEP 3: Wait for return authorization and instructions
STEP 4: Ship the item back using a trackable shipping method

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💰 REFUND PROCESSING
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  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to your original payment method
  • Shipping costs are non-refundable unless the item is defective

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⚠️ DAMAGED OR INCORRECT ITEMS
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Please inspect your order upon receipt and contact us immediately if:

  ⚠️ The item is defective or damaged
  ⚠️ You received the wrong item

⏰ Report issues within 48 hours of delivery for fastest resolution.

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📦 RETURN SHIPPING COSTS
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  • Customers are responsible for return shipping costs
  • We cover return shipping for defective or incorrect items
  • We recommend using a trackable shipping service

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📞 CONTACT US
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For return requests or questions:

📧 Email: tufailshopify2001@gmail.com
💬 WhatsApp: +971568886533
🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

Last Updated: March 2, 2026